Community Care Support Services respects your privacy and is committed to handling personal information fairly, lawfully and transparently.
Information We Collect
We may collect information when you contact us, register as a candidate, book training, make a payment, submit an enquiry or use our website.
- Contact details such as name, phone number, email address and postal address.
- Candidate details such as work history, qualifications, right-to-work information, DBS status, references and role preferences.
- Training booking details such as selected course, attendee count and attendance requirements.
- Payment status and transaction references processed through Stripe. We do not store full card details.
- Website usage information such as browser, device and analytics data where cookies are enabled.
How We Use Your Information
- To respond to enquiries and provide recruitment, training and support services.
- To process candidate registration, compliance checks and onboarding steps.
- To arrange training bookings, certificates, attendance records and related communications.
- To manage employer, partnership and supplier relationships.
- To meet legal, regulatory, safeguarding, tax, accounting and fraud-prevention obligations.
Sharing Information
We only share personal information where it is necessary and lawful. This may include employers, training providers, compliance partners, DBS or right-to-work verification providers, professional advisers, regulators, IT providers and payment processors such as Stripe.
Retention
We keep personal information only for as long as needed for recruitment, training, compliance, legal, accounting or legitimate business purposes. Retention periods may vary depending on the type of record and legal requirements.
Your Rights
- Request access to personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete information where we no longer have a lawful reason to keep it.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
Data Security
We use reasonable administrative, technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse or disclosure.